Nitrado is the world's leading provider of game server hosting. With over 20 years of experience in hosting PC, Xbox and PlayStation game servers, we know exactly what it takes to provide our customers with the best possible gaming experience. Some of the most popular games in our portfolio include ARK, Minecraft, DayZ and Valheim. With our 10 data centers spread around the world, we are able to dynamically react to market changes and optimally support our strong growth.
If you're interested, apply today and...
Your tasks
- You provide technical support for our B2B customers.
- You address all product-related queries on time and guide our customers to use our products effectively.
- You establish best practices and report product performance.
- You cooperate with the sales department to win new business and increase sales.
- You support pre-sales and post-sales processes.
- You analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
- You provide developers with customers’ feedback to help identify potential new features or products.
- You assist developers with both troubleshooting product functionality and where possible, make minor system adjustments for them.
Your profile
- You have a solid technical background with hands-on experience in server administration/operations.
- You are familiar with planning and tracking infrastructure maintenance activities.
- You are characterized by a customer-oriented work ethic and a proactive attitude.
- You have outstanding interpersonal and communication skills.
- You maintain a formal customer facing communication style.
- Your great time- and project-management skills sets you apart.
- You are a real team player and have experience in managing multiple stakeholders.
- You are a critical thinker and problem solver.
- Your experience with writing and maintaining code would be a plus.
- You are fluent in English, both written and spoken.
Your benefits
- We work in the best industry: Gaming
- We work in agile teams with you remotely, from the home office or in the office in Karlsruhe or Berlin.
- We work in a respectful, friendly work environment with an open communication and corporate culture.
- We are an international company and have been successfully working across time zones and language barriers for years.
- We take care of everyone's physical well-being with fresh cuisine and other catering.
- We have been a safe employer for our employees for over 20 years.
- We offer you an appealing office infrastructure with modern and air-conditioned workplaces.
- We focus on your needs: flexible working time models, individual development and feel-good components such as job bike, free workplace design, after-work events, etc.
Are you interested?
Then we are looking forward to receiving your application to [email protected]!
