Accidentally Purchased a Wrong Game Server

Renting a new Nitrado game server usually brings excitement for upcoming adventures with your friends. Clicking through the checkout process too quickly, however, can lead to picking the wrong title or ordering a PC server when everyone plays on console. Renting the wrong service feels frustrating, but there is no need to worry. In this Nitrado guide, you will learn how to resolve accidental game server purchases quickly using our free game switching feature or support system.

Changing Games With Our Game Switching Feature

Accidentally picking the wrong game from our catalog happens, but it does not mean your money went to waste. Every Nitrado game server comes equipped with a flexible feature designed to fix this exact situation without costing extra money.

How Game Switching Works

Nitrado accounts include access to game switching, letting server owners hold up to five games on a single server active list. You can switch between installed games freely while preserving save files and individual configurations for every single title. If you meant to rent a Rust server but accidentally ordered Palworld, you can simply change the active game on your dashboard. The server hardware adjusts to the new selection, using your existing slot count and runtime.

Steps to Switch Your Active Game

To change the game installed on your server, access your server controls through a web browser.

1. Log in to your Nitrado account and navigate to your web interface.
2. Stop your server completely to prevent file corruption during the transition.
3. Click on Switch Game in the left sidebar menu.
4. Browse the list of available titles or use the search bar to find your desired game.
5. Select the correct game, choose Install, and confirm the installation when prompted.

For more detailed information about how this feature works and the potential risks involved, you can read our guide on how to switch games.

Wrong Platform or Accidental Purchases

Game switching works smoothly when moving between different PC titles, but system limitations apply when mixing platforms. PC servers run on a different hardware architecture than some console platforms like Xbox who use dedicated network ecosystems.

Accidental PC Purchase Instead of Xbox

A PC game server cannot host players on Xbox unless the specific game explicitly supports crossplay. If you purchased a standard PC server intending to play on console, game switching alone will not make the server show up in the Xbox server browser.

You must rent a Nitrado Xbox server directly through the official Microsoft Store application. To get your multiplayer sessions started on console right away, follow our dedicated Xbox server rental guide.

Requesting a Refund or Cancellation

If you bought a game server by mistake, or if you simply bought a service you no longer want, you can request a cancellation and refund.

1. Head to the official Nitrado support page and log in.
2. Select Chat with us to open a support chat with FIN.
3. State clearly that you made an accidental purchase, and would like to request a refund.
4. Wait for a support agent to chat with you, and help them resolve the issue for you.

Our support staff will review the account details, process the request according to our terms, and guide you through transferring any remaining credits to your account. You can read our complete cancellation support server guide for full details on refund eligibility.

We Are Here For You

Accidents during checkout do not have to delay your gaming plans for long. Between flexible game switching options and a dedicated support team ready to assist with order corrections, fixing your server setup takes only a few clicks. Log in to your Nitrado dashboard today, adjust your settings, and get straight back to building your ultimate online community!