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    Canceling a Service

    Canceling a Service

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    Rent your own server at nitrado.net Here you will learn about canceling a Nitrado service.The cancellation period is 14 days from the date of execution of the contract.

    • If you need a refund for a recent PC server purchase, you can request it directly from your account. Please note that certain conditions must be met to proceed with the refund. You can find more details here:

    Payout Option

    If you want to cancel your services and receive a payout of credits from your account balance, then do that via our Support Wizard. This allows you to receive a payout of leftover credits. Although, there are certain requirements for this to correctly process:

    • Account balance must have at least €0.50 or equivalent in selected currency.
    • Account has been topped up within the last 60 days via PayPal, credit card, bank transfer, or GiroPay.
    • You haven’t requested a payout in the last 7 days.
    Nitrado credit payout process

    Assuming you meet these requirements, our support team will contact you for the final payout amount. This can differ depending on the current credits on your wallet. Keep in mind that if any of the listed requirements isn’t met, you will be unable to receive a credit payout.


    Here are some helpful instructions on submitting a support ticket:

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    - Payout Option

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    12/1/2022

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