Payment, Billing & Balance FAQs

What payment methods do you accept?

We accept PayPal, credit cards, and bank transfers.

How do I pay for my server?

You can pay for your server by logging into your account and then clicking on the 'Payment' button at the top of the page.

How do I cancel my server?

You can cancel your server by logging into your account and then clicking on the 'Cancel' button at the top of the page.

Is Automatic Debit / Direct Debit Possible?

Unfortunately, it isn't possible to use direct debit to deposit funds. As a fitting alternative, one can create a standing order to frequently charge a Nitrado account. It is imperative that the respective reason for payment contains the account's User-ID and username.

Is It Possible To Pay via Cash4Web (Mastercard)?

Yes, it is possible to pay with Cash4Web. To use Cash4Web to charge Nitrado credits, choose the payment method "credit card" and follow the instructions.

How Do I Revert a Processed Donation?

Please understand that once a donation is issued it can't be reverted by our support staff.

How Do I Cash in a Nitrado Voucher Code?

A voucher can be redeemed via the "Charge Account" dialogue in the left navigation menu. Select a random amount to expand the payment options and click on the gift image to enter the code.

Is It Possible To Check to Current Balance of a Paysafecard?

It's always possible to view a Paysafecard's balance by using a tool on the official website: Check balance

Is It Possible To Use Multiple Paysafecard Codes at the Same Time?

Yes, it is possible to use more than one Paysafecard code for a single transaction. Up to three codes can be used at the same time for a transaction of 30 EUR or below. This is a welcome opportunity to salvage partly used cards.