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As the leading provider of fully automated game servers hosting with, marbis GmbH offers excellent employment. In a team with more than 30 coworkers, settled in the technology region of Karlsruhe, you have the possibility to implement your own subject-specific knowledge and profitably in pleasant working conditions.

To offer the highest amount of reliability and professionality to our customers, we are constantly searching for new support, specially with creative and innovating ideas, outstanding engagement and above average performance. A career with varied chances are waiting for you in the young business of the marbis GmbH.

Customer Care Agent
Job Location: Karlsruhe, Germany or Reno, NV (USA)
Your responsibilities that inspire:
  • Professional customer correspondence via mail and forum
  • Well-versed customer support via phone
  • Close cooperation with our 2nd-level department to solve technically complex requests
  • Autonomous support requests escalation
  • Participate in enhancing our system's internal structure and workflows
  • Create new and attend to existing articles in our ever-expanding Nitrado Wiki

Your qualifications that convince:
  • Knowledge about Gameservers in general and how to configure them
  • Responsible and autonomous modus operandi
  • Work experience in customer service is a plus
  • Advanced knowledge of the English language (Level C1) is a must
  • Basic knowledge of the German language is a plus, but not required
  • We don't care about certificates, only what you're capable of counts

A company that connects:
  • Sure thing, no nail-biter:
    With more than ten years of experience, we can offer a safe job.
  • Free space to mouth your ideas:
    Good ideas need room to breathe, and we're open-minded.
  • Casual work environment instead of cubicle feeling:
    A relaxed and friendly environment boosts creativity and encourages to contribute ideas.
  • Aiming high, instead of everyday life:
    Knowledge seeking and committed employees are offered promotion prospects - Be it the guidance of an own team or new enthralling tasks.
  • Benefits instead of 08/15:
    Free beer for everyone! Just kidding, we're offering Coke, Fanta, and other soft drinks, as well as fruits and home cooked lunch during the break.
  • Feel-good atmosphere:
    Conditioned office space and modern workplaces. Open-minded colleagues and a flat hierarchy.
  • Easy to reach:
    Good connection to public transport. Karlsruhe Westbahnhof, City train stop Kühler Krug (Line 5) or bus stop Benzstraße (Linie 55)

We offer:
  • Full-time employment
  • 30 vacation days
  • Located in Karlsruhe, Griesbachstraße 10 (Germany)
  • Above-average salary
  • Yearly supplementary grant

Interested? Apply now!

If we have piqued your interest, we are looking forward to receive your meaningful application.

By E-Mail or by mail at the following address:

marbis GmbH
Griesbachstraße 10
DE-76185 Karlsruhe

Country Manager
IT (Italy) or NL (Netherland)

You will be part of an International team responsible for implementing and growing our Brand, Products through different channels & business opportunities. This is a unique and incredibly exciting role with a center-stage opportunity to help shape and drive the future of the company in your country and build, leading the business in core areas of hosting services and more to come!

The holder of the position will be expected to effectively manage the relationships between the company and the general public, as well as engaged Nitrado’s community. They will have a hands-on role in planning and executing the brand’s community strategy, in particular reference to the needs of the country.

In addition to strong organization and time management skills, the role demands enthusiastic public relationship management, patient, professional, yet friendly communication abilities and will serve an essential function in ensuring Nitrado continues to be recognized by gamers as a leading provider and positive entertainment experience.

Your responsibilities that inspire:
  • Be the owner and champion to develop Nitrado’s services in your countrys
  • Leads and builds a Customer Service team
  • Evaluate customer research, market conditions, and competitor data to adapt to a constantly changing market.
  • Localization
  • Represents the company externally (key partners, press, events...)
  • Works with the local leadership team to drive Nitrado´s success and brand awareness in the market
  • Devise initiatives and content and proactively seek opportunities to grow and expand the reach of Nitrado community activities, driving engagement and interaction rates positively week on week (through events, live Q/A, contests, offline event etc...)
  • Influence strategy on the established social network channels and the official Nitrado website in relation to your country’s customers, plus any external communities

Your qualifications that convince:
  • 2+ years of experience in project management / online experience / customer care
  • You are native in the country’s language you applied for and have a good command of English.
  • Initial experience in building/leading a team and working with international colleagues
  • A passion for gaming and gaming communities, plus a good knowledge of the gaming industry / eSport
  • Results-oriented and able to work independently
  • Flexibility and high degree of motivation and commitment
  • An understanding of metrics and insights for web platforms and social media would be an advantage
  • Experience of social media trends. methodology and channels in all current forms

A company that connects:
  • A diversified and exciting part time / student job in home office
  • Flexible work hours
  • Constant new challenges
  • A chance to freely participate and start specific projects for your market but also for the whole company
  • The opportunity to be part of a friendly and innovative team in a fast growing company
  • Perfect opportunity for someone working/studying Marketing, Communication and/or Project Management fields

Interested? Apply now!

If we have piqued your interest, we are looking forward to receive your meaningful application.

Most likely by E-Mail or also by mail at the following address:

marbis GmbH
Griesbachstraße 10
76185 Karlsruhe Germany

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