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marbis GmbH is one of the leading fully automated game server hosting providers in Europe. Our headquarters is in Karlsruhe, Germany and we are currently expanding into the US market. With over 100.000 customers in Europe and a constantly growing market in the US we are now hiring flexible and dedicated people who are looking for a long-term career opportunity in our telephone customer support center servicing our high-tech server hosting solutions.

Customer Service / Technical Support Associate - B2C
Job Location: Reno, NV (USA) or Karlsruhe, Germany
Key areas of responsibility

Competent customer service via phone/skype/messenger and email. Flexible problem resolution of common customer issues. Complex problems can be escalated to 2nd level support in Germany.

Flexible customer support for game server hosting issues, e.g. for Minecraft, Battlefield 3/4, etc. Guiding and helping customers, as well as resolving issues regarding server connectivity/web interface issues/plugins etc. Optimization of processes to ensure the best possible customer experience.

Your qualifications that convince:
  • Work experience with configurations of gaming servers
  • Work experience in customer service/support
  • Excellent sense of customer service and reliability
  • Ambitious with excellent organizational skills
  • Outstanding communication and telephone skills
  • Ability to constantly adapt to a fast paced technology market
  • Proficient with multitasking and ability to learn new management software
  • Good typing skills
  • Excellent command of the English language (verbal and written)
  • Excellent quantitative skills
  • Must appreciate focused team work in a small team
  • Minimum high school degree, some college preferred
  • Experience with German companies and/or some German language skills a plus

A company that connects:
  • Sure thing, no nail-biter:
    With more than ten years of experience, we can offer a safe job.
  • Free space to mouth your ideas:
    Good ideas need room to breathe, and we're open-minded.
  • Aiming high, instead of everyday life:
    Knowledge seeking and committed employees are offered promotion prospects - Be it the guidance of an own team or new enthralling tasks.

Term of employment:
  • Full time Mon - Fri 8:00am - 5:00pm (possibility for weekends/late shifts), entry level, longer term career opportunity
  • Compensation: DOE (base salary+bonus+benefits)
  • Located in Reno, NV (USA)

Interested? Apply now!

If we have piqued your interest, we are looking forward to receive your meaningful application.

By E-Mail or by mail at the following address:

marbis GmbH
Griesbachstraße 10
DE-76185 Karlsruhe

Country Manager
IT (Italy) or NL (Netherland)

You will be part of an International team responsible for implementing and growing our Brand, Products through different channels & business opportunities. This is a unique and incredibly exciting role with a center-stage opportunity to help shape and drive the future of the company in your country and build, leading the business in core areas of hosting services and more to come!

The holder of the position will be expected to effectively manage the relationships between the company and the general public, as well as engaged Nitrado’s community. They will have a hands-on role in planning and executing the brand’s community strategy, in particular reference to the needs of the country.

In addition to strong organization and time management skills, the role demands enthusiastic public relationship management, patient, professional, yet friendly communication abilities and will serve an essential function in ensuring Nitrado continues to be recognized by gamers as a leading provider and positive entertainment experience.

Your responsibilities that inspire:
  • Be the owner and champion to develop Nitrado’s services in your countrys
  • Leads and builds a Customer Service team
  • Evaluate customer research, market conditions, and competitor data to adapt to a constantly changing market.
  • Localization
  • Represents the company externally (key partners, press, events...)
  • Works with the local leadership team to drive Nitrado´s success and brand awareness in the market
  • Devise initiatives and content and proactively seek opportunities to grow and expand the reach of Nitrado community activities, driving engagement and interaction rates positively week on week (through events, live Q/A, contests, offline event etc...)
  • Influence strategy on the established social network channels and the official Nitrado website in relation to your country’s customers, plus any external communities

Your qualifications that convince:
  • 2+ years of experience in project management / online experience / customer care
  • You are native in the country’s language you applied for and have a good command of English.
  • Initial experience in building/leading a team and working with international colleagues
  • A passion for gaming and gaming communities, plus a good knowledge of the gaming industry / eSport
  • Results-oriented and able to work independently
  • Flexibility and high degree of motivation and commitment
  • An understanding of metrics and insights for web platforms and social media would be an advantage
  • Experience of social media trends. methodology and channels in all current forms

A company that connects:
  • A diversified and exciting part time / student job in home office
  • Flexible work hours
  • Constant new challenges
  • A chance to freely participate and start specific projects for your market but also for the whole company
  • The opportunity to be part of a friendly and innovative team in a fast growing company
  • Perfect opportunity for someone working/studying Marketing, Communication and/or Project Management fields

Interested? Apply now!

If we have piqued your interest, we are looking forward to receive your meaningful application.

Most likely by E-Mail or also by mail at the following address:

marbis GmbH
Griesbachstraße 10
76185 Karlsruhe Germany

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