Gaming Server Technical Support and Service

Are you looking for a long-term career opportunity with a rapidly growing high-tech server company? We’re looking for flexible and highly motivated individuals to join our team.

Gaming Server Technical Support and Service

Are you looking for a long-term career opportunity with a rapidly growing high-tech server company? We’re looking for flexible and highly motivated individuals to join our team.

About us

Marbis GmbH’s brand "Nitrado" is a leading global game server hosting company with with many Tier 3 Datacenter locations worldwide including, Frankfurt Germany, London United Kingdom, New York/Miami/Los Angeles USA, Sydney Australia, Singapore and Moscow Russia. Our headquarters is in Karlsruhe, Germany and we have a subsidiary in Reno, NV USA.

Responsibilities

  • Flexible customer support for game server hosting issues such as those found in, but not limited to: Minecraft, Battlefield, Ark, and Atlas.
  • Guiding and helping customers resolve issues regarding server connectivity, web interface issues, plug ins, etc
  • Optimization of processes to ensure the best customer service.

Requirements

  • Work experience regarding game server configuration.
  • Work experience regarding customer service and support.
  • Excellent customer service skills.
  • Outstanding communication with team members as well as customers.
  • Ability to adapt to a fast-paced technology market.
  • Ability to multitask and learn new management software.
  • Fluent English both written and spoken.
  • Ability to work well with a small team.
  • Must be able to pass drug test and background screen.
  • Highschool Diploma.
  • interface issues, plug ins, etc.
  • Optimization of processes to ensure the best customer service.

Bonus Skills

  • German language skills both fluent and partial.
  • An extensive knowledge regarding the gaming industry. Mario Kart skills, Super Smash Bros skills, Etc. We’re a small team and we love to have fun in the office.

In addition to your resume, please let us know about your favorite games and any experience you’ve had with game servers. Your “Gamer Resume” so that we can better understand you and your experience! Please send your application to jobs@nitrado.net