Domain FAQs

How do I register a domain?

You can register a domain by clicking on the 'Domains' button at the top of the page.

How do I transfer a domain?

You can transfer a domain by clicking on the 'Domains' button at the top of the page.

How do I manage my domain?

You can manage your domain by logging into your account and then clicking on the 'Domains' button at the top of the page.

How Do I Enable "allow_url_fopen" on a Webspace?

The PHP config setting "allow_url_fopen" can be set to enabled in the Webspace's Webinterface by using the "Domains" -> "Settings" -> "" -> "Edit" form.

Is It Possible To Change / Rename an Existing Domain?

Unfortunately, it isn't possible to rename an existing domain. If a new domain is needed it has to be purchased via our website.

Is It Possible To Change a Domain’s Holder Information (WHOIS)?

A change of an existing domain's holder information is possible without causing any further costs. Please open a support ticket and tell us the new holder information.

Is It Possible To Use a Domain Bought at a Different Provider With a Nitrado Webspace?

We'd be glad to add an external domain to your account, which would enable you to redirect it to your Webspace. Please send us a suport ticket containing the domains name and whether or not you'd like to use Nitrado nameservers. Using our nameservers would enable you to add other redirections, respective DNS settings to your domain via our interface.

Do You Offer SSL Certificates?

Nitrado offers a free and fully automated integration of Let's Encrypt for SSL certificates. It's also possible to use your own certificate. Further info can be found in our Wiki.

How Do I Redirect My Domain via DNS?

The DNS configuration is generally really simple. Youll need a subdomain (or a Wildcard record), a redirect type (usually A or SRV) and a target (e.g.: the IP address of a game server). We've created an in-depth guide on how to redirect your domain in our wiki.

Am I Able To Cancel a Domain?

You cannot cancel a domain, because it will be registered with a registry once you order. We pass on the fees to the registry, making a cancellation impossible. Of course you can opt to delete the domain at any time, but do note that we are unable to refund any money spent up until this point. Please send us a support ticket, if you wish to delete the domain.

Am I Able Use Different Nameservers (Such As Cloudflare)?

Yes, you may change nameservers through your dashboard.

How Do I Connect My Domain With My Webspace?

Domains you ordered through Nitrado can be found under "My servers". Select "assign webspace" to connect your domain to a webspace. You may also connect domains that were not ordered through Nitrado. Please send us a support ticket if you wish to connect an external domain.

Internic Domain Embargo

When registering domains that are managed by Internic (.com, .net, .org, .biz, .mobi, .name and .info), they are initially blocked for 60 days. This means that the domain cannot be transferred to another provider within the first 60 days. This applies to all registrars and therefore to transfers from as well as to Nitrado. After these 60 days the domain can be transferred at any time via a regular Auth Code.

How Do I Revert a Processed Donation?

Please understand that once a donation is issued it can't be reverted by our support staff.

A Donation Did Not Arrive, What Do I Do?

Donations will be charged from your credits. At the same time, the recipient of the donation receives an E-Mail. The donation only gets finalized, if both parties confirm it. You can check the current status of a donation in your donations overview.