FAQ - Foire aux questions

Error while adding funds via SMS

If an error message is displayed during any stage of an SMS payment, we'd kindly ask to open a support ticket and attach the used phone number as well as the exact message to the request.
In most cases, the transaction is rejected or aborted because third-party, namely paid services are blocked for the phone trough the carrier. Please contact your carrier to verify whether the used is unlocked for paid services or not.