Nitrado is the world's leading provider of game server hosting. With over 20 years of experience in hosting PC, Xbox and PlayStation game servers, we know exactly what it takes to provide our customers with the best possible gaming experience. Some of the most popular games in our portfolio include ARK, Minecraft, DayZ and Valheim. With our 10 data centers spread around the world, we are able to dynamically react to market changes and optimally support our strong growth.

If you're interested, apply today and...

Send us your application!

Your tasks

• You help colleagues and our customers with technical issues.
You analyse and solve incidents of varying complexity and difficulty within the Incident Management department. You document and forward incidents independently. You communicate professionally with our customers via email, chat and telephone. You will handle the competent support of our customers. You help optimise the customer support processes and the Nitrado system.

Your profile

• You already have experience with Linux and Windows servers.
• Ideally, you have skills in system administration.
• You already have good knowledge in the configuration of game servers.
• You work responsibly and independently.
• You have professional experience in customer support.
• You have very good oral and written German language skills.
• You have basic knowledge of English.

Your benefits

• We work in the best industry: Gaming
• We work in agile teams with you remotely, from the home office or in the office in Karlsruhe or Berlin.
• We work in a respectful, friendly work environment with an open communication and corporate culture.
• We are an international company and have been successfully working across time zones and language barriers for years.
• We take care of everyone's physical well-being with fresh cuisine and other catering.
• We have been a safe employer for our employees for over 20 years.
• We offer you an appealing office infrastructure with modern and air-conditioned workplaces.
• We focus on your needs: flexible working time models, individual development and feel-good components such as job bike, free workplace design, after-work events, etc.

Are you interested?

Then we are looking forward to receiving your application to [email protected]!