How to Contact Nitrado Support

Whether you are troubleshooting server settings, managing your account, or resolving performance issues, getting in touch with Nitrado Support is straightforward once you know where to look. Nitrado offers two official channels for direct assistance: Live Chat and Support Tickets, as well as an active Discord server for community help. These are the official channels for contacting Nitrado Support.
 
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In this guide, you will learn how to open a chat, ticket, and join our Discord for assistance.

Option #1: Opening a Live Chat

The best way to get support at Nitrado is by opening a chat. You will be redirected to our assistant, then transferred to an agent if necessary. Here are the steps to do that:

1. Head towards Nitrado and login with your account.
2. Afterwards, go to the Nitrado Support Center.
   
3. Click “Chat with us” and a window will open in the bottom right.
4. Begin chatting with Fin, the official Nitrado AI Support Assistant.
   
5. If your issue cannot be resolved, you will be transferred to an agent.

Option #2: Creating a Ticket

Similar to opening a chat, you can have a ticket for more advanced support options. You first need to talk with an agent before they can create a ticket on your behalf. Here’s how to do it:

1. Open a chat via the Nitrado Support Center while logged-in.
2. Chat with Fin, then request a transfer to an agent.
3. If our agent cannot resolve the issue, they will open a ticket for you.
4. Follow any instructions the agent provides to continue the process.

Option #3: Joining Discord

This option is only available for community support, not official support by Nitrado.

1. Join our official Discord server by clicking this invite link.
2. In the Community Helpdesk, join the #general-questions channel.
   • You can also use #other-games-help instead.

   

3. Post your questions or concerns in these channels, respectively.

Detailed Guides & Tutorials

You may also view official Nitrado Guides to see if that helps too. We offer a wide selection of tutorials for all our game servers. These include Minecraft, ARK: Survival Ascended, Farming Simulator 25, Enshrouded, Dune: Awakening, 7 Days to Die, DayZ, Rust, and many more. Each guide will show detailed steps and information about a topic, which also has screenshots for better understanding.

Official Methods for Nitrado Support

Chatting with us and opening a ticket are the only two official methods for contacting Nitrado Support. Fin, the AI assistant, will try its best to help you. If that doesn’t cut it, you will be transferred to a real-life person (agent) for assistance. A ticket will only be created by them, if the situation requires it.
 
Besides that, the Nitrado Discord is another way to get support – but only from community members. This can be useful if you want insight from other server owners. Do not try to get official support from staff in these channels.