Can’t Connect to ARK: Survival Ascended Server

Can’t Connect to ARK: Survival Ascended Server – Introduction

While trying to join your dedicated ARK: Survival Ascended server, connection problems might arise. These challenges can frustrate you and other players alike, especially if troubleshooting seems difficult. Understanding why these situations happen leads you to find the perfect solution! Regardless of whether it is caused by an outdated game version or other reasons, we’ll help you to join your ARK: SA server once again! Keep in mind that these difficulties might only impact one player or specific groups of them. Make sure to share our solutions with those affected by the connection issues.

IMPORTANT: Before we begin, it’s important to understand that ARK: Survival Ascended does not support direct connection through Steam. Due to this, you’ll need to ensure you’re following the correct steps found in our guide on how to join your ARK: Survival Ascended server. If you are still unable to join, please continue to the steps below.

Ensuring Your ARK: SA Server is Online

A common problem to encounter is not realizing the ARK: SA server is offline. This impacts all players trying to join, as it’s not online. Fixing this is extremely straightforward, but follow the steps below if you have trouble.

1. Head towards your Nitrado server panel and click Start Server if you see that.
   

   Note: If you don’t see this button, the server is either already online or starting.

2. Wait for everything to load, then join to confirm it works without further issues.

My ARK: SA Server is Taking a While to Start

In some cases, an ARK: SA server may take way too long to load. These situations can be caused by all sorts of reasons, so we’ve compiled a list of them below. If any of these are on your server, then we recommend waiting around 20 -30 minutes. After this amount of time, you and others alike should be able to join without further problems.

• Mods
• Increased settings such as dino spawn rates
• Larger maps and custom maps

My ARK: SA Server is Not Starting – I Can’t Connect to ARK: Survival Ascended Server

Once you’ve waited long enough, the ARK: SA server may not load at all. This can be extremely frustrating, especially after you’ve made configuration changes. Fortunately, reviewing the information below can help you troubleshoot the situation.

1. Check The ARK: SA Server Logs
   1. On your server panel to the left, under “Tools” click “File Browser”.
      
   2. In the File Browser, click the folders “arksa” → “ShooterGame” → “Saved” → “Logs”.
      
   3. See if there are “crashstack.log” files.
2. Undo Any Recent Changes
   If you’ve made changes to the main configuration, install mods, or anything else, revert them to see if that helps resolve the situation.
3. If This is a New ARK: SA Server, Try a Reinstallation
   1. On your server panel to the left, click “Reinstall”.
      
   2. A confirmation window will appear. Click “Reinstall” again to confirm. During a reinstall, all files will be reset.
      
   3. Once the reinstall is finished, start your ARK: SA server. Your server will now come online!
4. Contact Nitrado Support.
   If nothing is working still, Nitrado Support is here for you! To begin contacting our support team, please start here on this site.

Getting a “Version Mismatch” or “Outdated” ARK: SA Server Error

Receiving this error means your client is outdated, likely caused by a recent game update. The subsections below will show you various methods for fixing this issue.

Finding the Game Version of ARK: SA Servers

1. Head towards your Nitrado server panel.
2. Under “Server Status”, next to “Version” you will see your server’s version.
   
3. Use this information to verify if your client is using the same version.

Finding the Game Version of ARK: SA Clients

1. Start up ARK: SA on your computer, then locate the Patch / Version in the bottom right.
   
2. Use this information to confirm if the server matches it, then proceed accordingly.

ARK: SA Version Doesn’t Match Client and Server

If you’ve found that these versions aren’t matching, then consider following the steps below to resolve the situation.

Updating ARK: SA Dedicated Server

Server updates are typically pushed to a Nitrado ARK: SA server within 3 hours of release.

1. Head towards your Nitrado server panel, then click the Restart button.
2. Wait for everything to load, then join the server to confirm it works.

Updating ARK: SA Client via Steam

1. Launch Steam on your computer and check the Downloads section.
2. Check if ARK: SA has an available download in the Scheduled section.
3. If so, then proceed to click the Download icon and wait for it to complete.

Can’t Connect to ARK: Survival Ascended Server Conclusion

There’s a wide variety of possible reasons why you can’t connect to an ARK: Survival Ascended server, with few being more common than others. Whether you have outdated game versions or are facing other issues, it’s important to troubleshoot the situation. Afterward, solving the connection problem is extremely easy! Once the issue is resolved, you can begin to play on your ARK: Survival Ascended server with friends again!
 
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