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    Money Not on the Account

    Money Not on the Account

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    Rent your own server at nitrado.net

     

    Account charged, but no credit on the account

    If your account has been charged but you haven’t received the credited amount, there may be a delay in processing. Typically, this delay is brief, but if you haven’t seen the credit after some time, it’s best to contact Nitrado’s customer support. They can investigate the issue and ensure that your account is properly credited.

    Payment method Specifications Duration Check
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    Credit and Debit cards

    • Fast charging is available.
    • Manual activation may be necessary.
    • Refunds are possible.
    		 Up to 24 hours If you have online management of your credit card, you can check the status of the payment or inquire with your bank.
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    PayPal

    • Credit is directly topped up.
    • Refunds are possible.
    		 Up to 24 hours You can check the status of the payment in your PayPal account or contact PayPal for assistance.
    Paysafe Card

    Paysafecard

    • Fast charging is available.
    • No refunds possible.
    		 Up to 24 hours You can check whether the payment was successful on the following page: Check your credit
    Skrill

    SKRILL

    • Fast charging is available.
    		 Up to 24 hours The support team at SKRILL has the capability to check the payment.

    If a recharge is still not available after a longer period of time, please contact Nitrado support.

    Contact support

    In order for the support staff to assist you as quickly as possible, it is necessary to provide as much information as possible. This includes account statements, payment confirmations, either as a document (scanned/photo) or as a screenshot.

     

    How to write a good support ticket

     

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    Account charged, but no credit on the account

    Contact support

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    #Account
    #credit
    #Customer Support
    #general-guide
    #payment
    #payment-error
    #payment-method
    #Webinterface
    #Wiki
    12/1/2022

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