Support / FAQ


In most cases, your question has already been answered and is located in the Nitrado FAQs. To get to the solution faster, you can use the search function.
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Nitrado Wiki

You can find useful information and configuration help in the Nitrado wiki.
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Community Support Forum

Find answers with the help of the Nitrado community.
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Ticket / E-Mail Support

Use this form to send your request directly to the Nitrado staff.
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Phone Support

For a personal contact you can call the hotline. The number is available from Monday to Sunday from 10am to 9pm.

DE: +49 (0) 721 7540 44 44
German: daily 10:00 - 18:00 (CET/CEST)
English: daily 10:00 - 03:30 (CET/CEST)

US: +1 775-321-2102
English: daily 09:00am - 6:30pm (PT)

Please ask your phone provider for the exact cost. The US number is a standard landline number in Reno, NV.

Call for free with Skype (only phone call, no chat)
German: daily 10:00 - 18:00 (CET/CEST) English: daily 10:00 - 03:30 (CET/CEST)
English: daily 09:00am - 6:30pm (PT)